Frequently Asked Questions

General FAQs

Q: What methods of payment do you accept?

A:  We accept all major credit cards including Visa, Mastercard, American Express and Discover.  We also accept Paypal and Bill Me Later (a Paypal service). Purchases of $99 or more may qualifiy for 6 months no interest and no payments through Bill Me Later.  Business checks are accepted when purchasing through purchase order (see purchase order question below)

Q: Do you accept purchase orders (P.O.s)?

A: Yes.  Please contact us with your equipment list and we will generate a custom quote for you.  Payment terms for new customers without filling out a credit application is NET 15.

Q: What do I do if I have problems with my order?

A:  If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

Q: What do I do if I need to return a product?

A:  Please visit our Policies page for information on product returns


Q: Is your site secure?

A:  Yes. Our site is hosted on secure servers and the checkout process uses 128 Bit SSL encryption for your protection.


Q: What if I'm looking for an item that you don't currently carry?

A: Due to our ever expanding product line, an item we carry may not yet be listed. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.  We have access to quite a few products that just haven't made it to the store yet.  If it is made by Wilson, Cellphone-Mate, or Wi-Ex we can get it.

Q: Do you provide quotes?

A: Certainly.  A great deal of our sales are made off-line through the quoting process.  If still wanting to purchase on-line through our store, we can build a custom wish list for you, making checkout as simple as possible.  

Q: Do you provide bulk cable, crimp and prep tools for large jobs?

A:  Yes.  Bulk cable, crimp connectors, prep tools, etc. can be custom quoted and delivered just as fast as any product on our site.

Q: Why should I purchase from you?

A:  Of course, if you shop around you may find some of our products cheaper elsewhere online, but try asking someone from large online electronics store if you need a kit with a yagi antenna or an omni-directional antenna for your application and see what type of response you get. Or, give them your outdoor signal strength and ask what type of realistic indoor coverage you can expect from a specific product.  Cell phone signal boosters are our specialty.  We know a lot about them and are happy to recommend the product and accessories that will work for your application.   Some products we simply cannot afford to complete on, but will attempt to price match whenever possible.  We hope to earn your business by supplying a clean, easy to navigate, storefront, accurate product recommendations, extremely fast shipping, additional informational resources, and great customer service.  We also allow you to modify most of the kits on our website to easily change the antennas and cables and add mounts and lightning protection.  Also, we offer free RF design for larger projects as well as an afterhours and weekend online chat feature that you will not find with many of our competitors.  

Q: How can I get in touch with you if I have a question?

A:  Please see the Contact Us page for information on getting in touch with us.

Technical FAQs

Q: What is the minimum level of signal needed to make a call?
A: It would depend on your particular cell phone and carrier, but the typically at least -95 to -105 dBm is needed to make a call.  You can test this out by putting your phone into Test Mode and finding an area around your house, building, apt, etc… where you are barely able to make calls and see what the level is.  For reference, a signal level of -55 or -60 dBm is 4 or 5 bars on just about every mobile phone.

Q: What the relationship between bars & dBm?
A:. The term “bars” has been adopted by most people to represent cell phone signal strength.  Currently, there are no standards in place that force cell phone manufacturers to associate bars with a certain dBm signal level.  There is a reason for this.  Because there are so many cellular technologies in use today, it actually wouldn’t be fair to force manufacturers to do this.  Company ‘A’ manufacturers a cell phone which is able to make reliable calls in a certain frequency range with signal levels hovering around -105 dBm, while company ‘B’ manufacturers a different phone, operating on a different frequency range, which is only able to make reliable calls at -90 dBm.  Assuming that most people expect to be able to make a call when they have at least 1 bar of service, both phones would display 1 bar but they would be entirely different signal levels. 

Q: Is there any way to see what level of signal my phone is actually receiving?
A: Yes, please check out our phone test mode page for information on how to put your specific phone into test mode. If your phone model is not on the list, you can always use the search engine of your preference to search for how to put your phone into test mode (Often times referred to as "Field Test Mode").  Phones display signal levels in different methods.  Some give positive dBm values, but most give negative values.  Either way, the closer the level is to 0, the stronger the signal.  For reference, a signal level of -55 or -60 dBm is 4 or 5 bars on just about every mobile phone.

Q: What is the difference among signal boosters, amplifiers, and repeaters?
A: Technically speaking, the term repeater is most often used when speaking of regenerating digital data.  However, the term can also be used when speaking of a wireless communications system which involves an amplifier capable of transmitting a signal on a different frequency than which a signal is received, isolators and at least two antennas.    Boosters are amplifiers and amplifiers are boosters.  They have a gain (increase in power) associated with them and are sometimes referred to as BDA's or bi-directional amplifiers since they amplify both the signal coming from the cell tower to the user and from the user to the cell tower.  We use the term Booster and Amplifier interchangably within our product listings and any product labeled as a "kit" will also include antennas and cables to make a complete useable system.  

Q: Where can I find information on the different cell phone carriers and how can I determine which booster is right for me?

A:  Cell phone carrier information and booster recommendations can be found on our resources page. You can also fill out our design form and we will get back to you within 24 hrs. with a recommendation.

Q: My phone drops in and out of service all over my home, will a booster help?
A: Maybe.  If you can find a spot where you have at least 1 bar of service and can make calls fairly reliably, then a booster will definitely help.  You should not expect 5 bars of service throughout your home, but you should expect an increase of a bar or two or more (depending on many factors), better call quality, fewer dropped calls, higher data speeds, and better battery life on your phone. The indoor coverage is highly dependent on the signal level outdoors. The external antenna (preferably high-gain and directional) must be mounted as high up as possible in a location where signal is present consistently. A booster cannot boost a signal that is not present to begin with.  Sometimes a high gain yagi antenna will be able to pick up a signal that a cell phone cannot so if you do not have signal on your front porch but can walk in your back yard and receive signal we still may be able to help you.

Q: Do your boosters work with all carriers?
A: All boosters labeled “Dual Band” or “850MHz/1900MHz” will work with all major US carriers  (Verizon, Sprint, AT&T, T-Mobile, Altell) for voice and 2G/3G data.  Some carriers may only use one frequency in your specific area, but dual band is still the better way to go.  Your friends and family who may be using different carriers will thank you!  Most boosters in this store will not work with Nextel or Boost Mobile iDEN networks unless specified in the product title.  Dual band boosters will not work with T-Mobile 3G/4G, Verizon 4G LTE, AT&T 4G LTE or Sprint 4G.  For 4G customers, please visit our AWS/LTE Boosters page.  We also offer MultiBand kits for users looking to boost multiple carriers plus 4G for a carrier of their choice.  

Q: Where should I install my exterior antenna?
A: For home, office, or similar you want to mount the antenna as high as possible where the signal coverage is best.  Generally this is in an attic or on the roof.  If you ordered a kit with a directional antenna, make sure that, in addition to being as high as possible, it is aimed at your carrier’s closest tower and away from any of your indoor antennas.  

Q: Where should I install my booster?
A:  You want to install the booster as close to the external antenna as possible, but make sure that it is in a location free from excessive heat, cold, or moisture.  In the attic is Okay as long as it does not get above the recommended operating temperature of the specific amplifier you are installing.  Remember that the booster requires power, so you must factor in a reasonably close power receptacle when choosing the mounting location of the booster.


Q: Where should I install my indoor antenna?
A:  If you purchased a Wi-Ex zBoost product, the indoor antenna is attached to the booster so no need to read further.  If you purchased a kit with an omni-directional dome style antenna you will want to install it in the ceiling of a common area that is centrally located within your desired coverage area.  If you purchased a kit with a directional panel style antenna you will want to install it on the wall or ceiling facing your desired coverage area but away from the outdoor antenna.  Remember to keep the required antenna separation distance as outline on the How Boosters Work page.

Q: Do I need a technician to install this or is this a DIY project?
A: The majority of the products in this store can be installed by either a professional or anyone who has experience with small home improvement projects.  If you do not feel comfortable climbing on a roof or drilling a couple holes to route cables then, by all means, feel free to hire a handyman or consult with a friend or family member who has this type of experience. 

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